Create a Support case

To create a Support case, please complete the required fields on the form below and then click send.

Please be as specific as possible with your support request. By initially providing more detail our team can more efficiently look into your request .

Your preferred contact selection will be used whenever possible. However, depending on the nature of your submission, support may contact you with either method.

Please check out our additional support form options available here for other requests such as, but not limited to:

Request MEDENT Training
Request a new MEDENT Interface
Request 835 Enrollment Setup
Request To Add New Provider
Request To Deactivate Provider
Request To Add New Insurance
Request To Add New Billing Rule
Request to email invoices & monthly statements

4/10/2024 - 2 p.m. EST - As MEDENT prepares to restore services with Change Healthcare (part of Optum), we need all RPA and Non-RPA (Emdeon Vision) clients to complete the following survey:

After completing the survey, RPA clients can expect the restoration process to start sometime after April 15th; this is when Change Healthcare will begin a three-week process of restoring claims-only access for RPA clients who use an SFTP connection. New credentials will be issued to clients and IP address whitelisting will be required.

Meanwhile, upon survey completion, all Non-RPA (Emdeon Vision) users can expect to receive an email from Optum with instructions to create a One Healthcare ID (OHID). This OHID will be required to access the Optum Intelligent EDI portal (iEDI), which has replaced the Emdeon Vision portal. Note, there is currently no time frame for when the emails will be sent, nor when the iEDI will be accessible. Initially, iEDI will be for claims only; ERA and eligibility will be added at a later date.

Please continue to check the MEDENT Manual for updates and additional information. We will continue to provide more information via MEDENT's support page, the MEDENT Manual and our eNewsletter.

MEDENT Account #*

Practice Name*

Your Name*


Preferred contact method*

Preferred phone # for call back*

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Practice phone #

- -

E-Mail Address*

Area of System *


Description of Support Inquiry*

Provider: *

Providers Affected:

Patients Affected: *

How many Patients?

Patient Examples (up to 5): (optional)

File Attachment: (optional - 8MB max)